Frequently Asked Questions
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Below is a list of the most common issues you may run into with your new Sunsetter Awning:
Not sure which type of Sunsetter model you own? Click Here!
The first step should be to make sure your remote is on the correct channel. Press the button at the bottom of your remote to cycle through the channels. Attempt to roll the awning in or out on each channel.
If this doesn’t work, ensure the outlet is working by plugging in a different device. Also make sure that the fuse or circuit breaker that controls that outlet is working.
If the above solutions did not work, then your remote may be out of batteries and/or may need to be reprogrammed. After replacing the batteries, the quickest way to do get this done is to follow the instructions in the manual or to call Sunsetter customer service (800-876-2340) and be walked through the process.
Over time, your awning may settle and need to be re-pitched. This is a fairly simple process that can be done using the alan wrench given to you by the installation tech. In order to raise or lower one side of the awning, follow the instructions in this manual. It is recommended to have a partner help you complete this task.
If your awning has a wind sensor, it may be set to be too sensitive. You can try to decrease the wind sensitivity by taking the cap off of the wind sensor and increasing the number on the dial (0-9). We highly recommend to do this in 1 number increments to make sure you don’t leave it outside of a range that will pickup on winds that can cause damage.
If this does not solve your issue, the battery on the wind sensor may be low or dead. In order to replace the batteries, tap the side of the wind sensor towards the left (unlock position) and remove the device from the arm of your awning. Using a small screwdriver in the small opening, open the wind sensor and insert new AAA batteries. A tiny light will blink if inserted correctly. There may be reprogramming required after this process.
For instructions on reprogramming the wind sensor, call into Sunsetter customer service (800-876-2340) or follow the instructions in the manual.
Click Here to see our “How-To” videos and fix it quickly!
Featured Customer Review
The technician was very professional and completed the work in a timely manner. The craftsmen was excellent and we would recommend your organization to our friends.
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Outstanding Reviews
The installers that came to the house were very personable and cleaned everything up, installation was quick and we are enjoying our sunsetter so much. Thanks for the great service. We are telling everyone about Trim-A-Seal!!!!
The technician was very professional and completed the work in a timely manner. The craftsmen was excellent and we would recommend your organization to our friends.
I am completely satisfied with Trim-A-Seal installers. They did a great job installing my SunSetter motorized awning. They explained and showed me how it worked and answered all of my questions. I definitely would recommend them.
Just finished our exterior project. New siding, windows, gutters, soffit, and front door. it's literally like having a brand new house! We love the finished product and love the professionalism from everyone involved. You've gained lifelong customers
We are thrilled & more than satisfied with how our garage floor turned out. Pat was our salesman and presented the product and installation process professionally and without pressure. Tom and Jerome were our installation team and were professional, conscientious, thorough and were very hard working. Based on our experience we would not hesitate to recommend Trim-A-Seal.
Mike was our salesman and he was great to work with , no hard sell , no bad mouthing his competitors, unlike the other company that came out. The installers were extremely friendly , explained everything they were doing and cleaned up after they were done. Highly recommend.
We love our Sunsetter awning! From the time we met with the friendly and helpful salesperson from Trim-A-Seal to the efficient and talented installation crew everyone was courteous and professional. We face west with the sun reflecting off the lake so an awning was a must. We are very happy with our choice of product as well as Trim-A-Seal.
We give Adam and Richard a A+, great job enjoyed them being here on time ,friendly , explied well, couldn't ask for more!
We struggled to find a gutter guard capable to protect our new home surrounded by trees. Gutter Helmet is the CLEAR right choice. Trim A Seal handled the installation professionally and on time. We got what we were promised!!
Our Installers, Holland and Darrell, both did an exceptional job of installing our new awning. They explained the operation of the unit thoroughly. Top notch team!
I had maintenance done on my gutters and I was pleased with the work. Would use this company again.
This morning trimASeal came out to start on my siding, met with Adam and Richard, we did the walk around, Adam explained everything so I understood it, and he is very easy to talk with and very knowledgeable, will post after the job is done to.
I am completely satisfied with Trim-A-Seal installers. They did a great job installing my SunSetter motorized awning. They explained and showed me how it worked and answered all of my questions. I definitely would recommend them.
Bruce was very personable and professional. He educated me on the product options, enhancements and construction quality of Trim-A-Seal door products. Bruce will insure you get quality and satisfaction with exactly what you want to purchase. Thanks, I will return when it's time to get my windows.
They took care of some unexpected problems for my grandfather and did what they could to make things work. Adam and Richard did a wonderful job.
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